Frequently Asked Questions

Q. Can I request you  to get a specific video game, console or toys in stock?

A. Absolutely, we highly recommend it. If you reach out with what you're chasing, it will be put at the top of our buy list and we can notify you when it is in stock!

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Q. Do your games come with new save batteries?

A. Yes they do, all games over $10 in value come with new save batteries

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Q. Are all games tested to ensure they're properly working?

A. Every item in our store is tested to ensure they are working properly

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Q. Do you have a warranty?

A. Yes we do! Collectibles by Tris has a 30 day warranty, please check https://www.collectiblesbytris.com/refund-policy for more information

Q. When do you ship orders?

A. We ship using Australia Post and we aim to send all packages on Saturday morning

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If you have any other questions, please reach out via the contact form below!